Support
Need help with your tune, order, or setup? Use the options below so we can get you the right answer as quickly as possible.
How to Reach Us
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Order Support
Questions about your order, file delivery, or what to purchase before ordering.
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Tuning Support
Questions during the tuning process, revisions, logs, drivability, or setup issues.
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Technical Support
Help with hardware compatibility, supported mods, fueling, ECU platform, or advanced setups.
Before You Contact Support
To help us respond faster, include as much of the following as possible:
- Full vehicle year / model / transmission
- Full modification list
- Fuel type currently in the car
- ECU platform or Accessport info
- Current issue or question
- Any map file, log, or screenshot if relevant
The more complete the information, the faster we can help.
Common Support Questions
How long does support usually take?
Most support responses are handled within 24 hours during business days. More complex setup or log review questions may take longer.
Where do I send logs?
Send logs through your normal support contact method and include your order details, map version, and a short description of what the car is doing.
What should I do if the car runs lean or feels unsafe?
Let off immediately and stop aggressive driving. Do not continue testing the car. Send logs and a description of the issue as soon as possible.
Can you help if I ordered the wrong product?
Contact support before using or downloading any files. Digital products are final sale once delivered or accessed, so it is important to reach out first.
What if I have a mechanical issue during tuning?
Mechanical issues must be resolved before tuning can continue. Boost leaks, fueling issues, sensor problems, and hardware faults will delay the process.
At AMBOT Tuned, every calibration is built specifically for your vehicle, modifications, and fuel type. Because our products are custom digital services and cannot be returned once work has begun, please review this policy before purchasing.
Refund & Cancellation Policy
Digital Products & Custom Tuning
All custom tunes, OTS maps, ECU files, revisions, and other downloadable products are considered digital goods.
Due to the nature of these products, all sales are generally final once work has started or digital files have been delivered.
Order Cancellations
Orders may be canceled for a full refund only if no tuning work has started and no files, base maps, instructions, or digital products have been sent.
If tuning work has already begun, a refund may not be available.
Remote Custom Tuning
Your purchase includes:
- Initial calibration
- Revision support during the tuning process
- Technical assistance related to your tune
Customers are responsible for:
- Providing accurate vehicle and modification information.
- Completing requested data logs in a timely manner.
- Ensuring the vehicle is mechanically sound before tuning.
Mechanical issues, damaged components, poor fuel quality, vacuum leaks, boost leaks, failing sensors, engine problems, or other vehicle-related issues are not grounds for a refund.
Customer Responsibilities
The customer is responsible for ensuring:
- The vehicle is mechanically healthy before tuning.
- The correct hardware has been installed.
- The correct fuel is used.
- All requested logs are completed safely and accurately.
Tuning cannot correct mechanical problems.
Compatibility
Customers are responsible for verifying compatibility before purchasing.
If you are unsure whether your vehicle or modifications are supported, please contact us before placing your order.
Downloaded Files
Once a tune, calibration file, or digital product has been delivered, it is considered received and cannot be returned or exchanged.
Exceptional Circumstances
If AMBOT Tuned determines that we cannot support your vehicle or complete the requested service due to software limitations or compatibility issues that were unknown before work began, a full or partial refund may be issued at our discretion.
Chargebacks
If you experience any issue with your order, please contact us first.
Initiating a chargeback without first allowing us the opportunity to resolve the issue may result in suspension of future support and warranty of the purchased service.
Still Need Help?
If you're unsure where to start, contact us with your vehicle details and setup and we’ll point you in the right direction.