Support
Need help with your tune, order, or setup? Use the options below so we can get you the right answer as quickly as possible.
How to Reach Us
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Order Support
Questions about your order, file delivery, or what to purchase before ordering.
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Tuning Support
Questions during the tuning process, revisions, logs, drivability, or setup issues.
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Technical Support
Help with hardware compatibility, supported mods, fueling, ECU platform, or advanced setups.
Before You Contact Support
To help us respond faster, include as much of the following as possible:
- Full vehicle year / model / transmission
- Full modification list
- Fuel type currently in the car
- ECU platform or Accessport info
- Current issue or question
- Any map file, log, or screenshot if relevant
The more complete the information, the faster we can help.
Common Support Questions
How long does support usually take?
Most support responses are handled within 24 hours during business days. More complex setup or log review questions may take longer.
Where do I send logs?
Send logs through your normal support contact method and include your order details, map version, and a short description of what the car is doing.
What should I do if the car runs lean or feels unsafe?
Let off immediately and stop aggressive driving. Do not continue testing the car. Send logs and a description of the issue as soon as possible.
Can you help if I ordered the wrong product?
Contact support before using or downloading any files. Digital products are final sale once delivered or accessed, so it is important to reach out first.
What if I have a mechanical issue during tuning?
Mechanical issues must be resolved before tuning can continue. Boost leaks, fueling issues, sensor problems, and hardware faults will delay the process.
Still Need Help?
If you're unsure where to start, contact us with your vehicle details and setup and we’ll point you in the right direction.